How do I open a support ticket for a customers service or activation?

TeleCloud Backoffice
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Posted January 5th 2021


1. Navigate to the customer's account using the "Search for anything" bar or by clicking "Customers" on the main menu.
2. On the customer menu to your left navigate to "Orders".
3. Click the order in question to expand it.
4. Click "Options > Open Request".

When you open a request using the method above the ticket will automatically be linked to the customer and the order, which is the only way to request support for an order.

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