What are notifications and how do I use them?

TeleCloud Backoffice
Posted October 30th 2017

This article is a overview of how e-mail notifications work in TeleKloud. All e-mail notifications sent from TeleKloud are private labeled with your brand, logo, and e-mail address.

Customer Notifications
These are e-mail notifications sent to your customers when specific events take place. 


Kloud Notifications
These are notifications sent to you (the VAR admin) or your partners when specific events take place.


NOTE: If you don't setup your NOTIFY_CLIENT_SUPPORT_TICKET and NOTIFY_CLIENT_SUPPORT_TICKET_UPDATE notification you will not receive an e-mail from TeleKloud when a staff member replies to one of your support tickets.


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