Billing & Policys

7 articles in this category


What is considered reasonable usage on your unlimited plan?
UNLIMITED PLANS REASONABLE USAGE POLICY Last Update: 6/1/2019We expect those utilizing our unlimited plans to have reasonable usage. Reasonable means usage is similar to that of NORMAL everyday usage and more importantly similar to the usage of other subscribers on the same pla...
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MVNOU Value Added Reseller (VAR) Agreement
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How does billing work for my MVNOU account?
All MVNO accounts are now prepaid.NOTE: When you first start your MVNO subscription you will be asked for a credit card but only to verify your identity.You can add funds to your account with one of the following services once your portal has been setup (usually within a few minutes)....
899 View(s)
What is your privacy policy?
Hawkins Enterprise Group LLC (DBA MVNOU) Privacy Policy DISCLAIMER MVNOU utilizes, in whole or in part, the public Internet and third party networks to transmit voice and other communications. MVNOU makes no claims with regards to the...
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Who owns my customers?
You put in the work and you own your customers, you'll find similar text in our reseller agreement when you sign up online. If in the future you choose to work directly with the carrier, another service provider, or an MVNE you can port your customers to your new contract without...
1250 View(s)
What is your refund policy?
At MVNOU we've offered a money back gurantee for over five years. Due to the changes we've made in the way we price our services we will no longer offer a money back guarantee.New Policy Effective 9/18/2017- No refunds wlll be given for monthly mainteance fee's that are part of...
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MVNOU Support Guarantee
The reseller support 12 hour SLA guarantee ('the SLA') is a legally binding agreement between MVNOU's Private Label Telecom resellers and Hawkins Enterprise Group LLC ('MVNOU'). The SLA was put in place by MVNOU in November 2012 to serve as a commitment from MVNOU to it's resellers in...
1234 View(s)

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