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What is the Private Label Wireless IVR?
The Private Label Wireless IVR was built using the TeleKloud API and the Teleoh API, it allows your wireless customers to retrieve their account information, and more via telephone 24/7.Features Include (as of 12/5/2017) - Give customers their usage information, their current d...
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What is the process of setting up a MVNO (mobile virual network operator) in the USA?
So your ready to start your own private label wireless brand? Your not sure of the details and your even more unsure about the initial investment required.Let us help...First, a quick money saving announcement.
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How do I order SIM cards?
SIM Card Shipment Policy- All SIM cards are shipped either USPS First Class or USPS Priority Mail (depending on weight), this is 2-3 day shipping anywhere in the USA.- We can not ship overnight or any faster, so please order enough so you don't run out.- We do not stock SIM car...
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MVNOU Value Added Reseller (VAR) Agreement
Value Added Reseller (VAR) Agreement This Value Added Reseller Agreement (“Agreement”) by HAW...
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How does billing work for my MVNOU account?
All MVNO accounts are now prepaid.NOTE: When you first start your MVNO subscription you will be asked for a credit card but only to verify your identity.You can add funds to your account with one of the following services once your portal has been setup (usually within a few minutes)....
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What are the APN settings for the GSMT network?
Android - 7.0 (Nougat), 6.0 (Marshmellow), 5.0 (Lolly Pop), 4.2 (Jelly Bean), 4.1 (Ice Cream Sandwich) & 4.0 (Kit Katt)1. Pull down the notifications screen & tap on Settings2. Tap on Mobile Data (some phones say "more")3. Tap Mobile Networks (some phones have "Access Point N...
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Will the SIM card have my logo or brand on it?
SIM cards are plain white on the front and back and contain no logo. If you want a logo on the card you can:1. Use a sticker.2. Use a stamp.3. Get a card printer that s...
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How do I create and edit my custom rate plans?
Creating your rates plans is simple, see the TeleKloud demo video below for a step by step tutorial....
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How do I activate my first customer?
Please have a look at our demo video for step by step instructions to activate a customer....
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How do I setup my custom domain?
In TeleCloud™ your private label web site is part of your custom domain, they are both setup at the same time. Therefore, setting up your custom domain will also setup your PLW.The custom domain option requires that you dedicate either a sub domain or a fully qualified Url an...
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Do you offer phone support?
Only for existing clients. The phone number your calling from must match the phone number on your account.If your thinking about joining MVNOU™ you can contact our support team by opening a ticket here:
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What are the wholesale rates I pay per subscirber?
Pricing for our wholesale wireless services is available online when you create a FREE MyHEG™ account. Your MyHEG account allows you to view pricing and ask our support team questions (submit a ticket) 24/7.Follow these steps to view current wholesale wirele...
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MVNOU Support Guarantee
The reseller support 12 hour SLA guarantee ('the SLA') is a legally binding agreement between MVNOU's Private Label Telecom resellers and Hawkins Enterprise Group LLC ('MVNOU'). The SLA was put in place by MVNOU in November 2012 to serve as a commitment from MVNOU to it's resellers in...
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