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What payment gateways are supported for customer billing?
TeleKloud supports and Stripe payment gateways.If you'd like a different payment gateway implemented please let us know and we can do this for free but only if your payment gateway API supports the functions needed to work with TeleKloud....
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What are your support ticket response times?
Ticket response times are as follows.Service related (ie. a customer service is not working, having trouble with a activation, etc)2 hours / every dayAny other issue:24 hours / Monday - Friday 10AM to 5PMWe do not respond to non service related issues on the weekend...
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Do you offer phone support?
Only for existing clients. The phone number your calling from must match the phone number on your account.If your thinking about joining MVNOU™ you can contact our support team by opening a ticket here:
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MVNOU Support Guarantee
The reseller support 12 hour SLA guarantee ('the SLA') is a legally binding agreement between MVNOU's Private Label Telecom resellers and Hawkins Enterprise Group LLC ('MVNOU'). The SLA was put in place by MVNOU in November 2012 to serve as a commitment from MVNOU to it's resellers in...
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