TeleCloud.app™ is a superior provisioning, billing, and support system built for telecom. TeleCloud™ was designed API first to support the private label operations of MVNO's, MVNE's, ESP's and ISP's in need of a reliable and feature rick back office.Learn more
The Private Label Web Site (PLW) consists of two web portals in one. The "My Account" portal gives your subscribers access to their account online while the "Activation Portal" enables your customers to qualify and activate new devices 24/7.Learn more
The IVR is an automated phone system fully branded for your MVNO. In addition to acting as a dedicated number for sales and support, customer can obtain their usage info and make payments via telephone system 24/7.Learn more
TeleCloud™ is a superior provisioning, billing, and support system built for telecom. TeleCloud was designed API first to support the private label operations of MVNO's, MVNE's, ESP's and ISP's in need of a reliable and feature packed back-end. Recently updated to a fully responsive interface, TeleCloud™ is the backbone of your new MVNO.
Upload your own logo and even put the entire back office on your own domain. These essential private label features completely mask your relationship with MVNOU™. Your logo will be included on all outgoing e-mail notifications to your customers and dealers as well.
Setup unlimited accounts for your dealers and retail outlets with their own login and account balance. Fully controlled by you (the MVNO), you can set your dealers wholesale rates to guarantee their profit margin and yours.
Create your own custom rate plans and set your own prices based on the MVNOU™ wholesale rates. When you activate or replenish you'll select from your own rate plans, not ours. These plans are also shown to your customers during the online activation process on the PLW.
Use your existing merchant gateway to collect payments from your customers either on an automatic recurring basis or at the time of activation/replenishment. With support for multiple credit card processors you can maintain your existing merchant relationships and collect your profit up front every time.
Upon activation your customers receive a text message from your brand with their new mobile number and account number. In addition all e-mail notifications sent to your customers and dealers are completely private labeled with your logo and email address.
If there's a feature or web site we don't offer you can build it on top of the TeleCloud™ XML API. Since TeleCloud™ was built and continues to be developed API first, 99% of all functionality in the portal is available on the API.
The MVNOU™ Private Label Web Site (PLW) consist of two customer facing web portals. The "My Account" portal gives your subscribers access to their account online while the "Activation Portal" enables your customers to qualify and activate new devices 24/7. Completely private labeled with your brand name, you can include the PLW in an invisible frame on your existing web site and even place it on your own domain.
Your subscribers can access their accounts around the clock to view up to date usage information, update their account profile, request support, and make payments. The PLW works with your already setup merchant account from TeleCloud™.
The TeleCloud™ back office allows your customers to open support tickets and the My Account portal exposes that functionality allowing your customers to quickly request support from you. This helps you solve issues quickly and efficiently.
The first step in the online activation portal gives your customers the ability to check their device for compatibility. These checks are 90% accurate and utilize information returned from the carriers in real-time.
The PLW is not intended to replace your web site. Many customer facing functions such as ordering phones or SIM cards are not part of the PLW. The PLW is intended to be a part of your web site. This allows you to make your brand unique from other MVNO's that work with MVNOU™.
Powered by our sister company CallDesigner.app, the MVNOU™ Automated Telephone IVR is an automated phone system fully branded for your MVNO. In addition to acting as a dedicated number for sales and support, customers can obtain their usage info and make payments via the telephone system 24/7. The IVR requires a CallDesigner.app subscription which start at only $10 per month.
The MVNOU™ IVR is a pre-designed call flow image, this means we've done all the hard work for you. Follow our simple instructions to make a few changes and your MVNO phone system and support line are live in under twenty minutes.
Update the "MVNO Branding" variable set with your TeleCloud™ account number and user name and the phone system automatically adapts to your brand. From the welcome greeting to the credit card processing, it's all setup for you.
The MVNOU™ IVR automatically works with your merchant gateway setup in TeleCloud™. The IVR is capable of collecting the customer card details or allowing them to replenish with an already saved card on their account.
The MVNOU™ IVR includes two separate time conditions, one for new customer sales and one for existing customer support. These time conditions allow you to choose which hours your willing to accept calls and send callers to voice mail during other times.